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#1 2016-12-17 00:42:16

Tyler
New Member
From: NZ
Registered: 2016-12-16
Posts: 5

Hi from NZ - deal went very badly with Bulliondeals.co.nz (Karl Nazer)

Hi,

Sorry for the very long introduction but there is a specific reason I registered here so I can tell you about a recent deal which went from bad to worse.

I'm located in NZ and a late starter to this bullion stuff but I'm taking the time and doing my homework and learned a lot in the last few months.
I see myself firstly as a stacker as I have to build up a core base of generic coins/bullions to store the value before the next economic crisis hits.

I've found this site reading Zerohedge.com when someone mentioned the quality issues with the milky spots specifically with canadian silver maples and pointed to this site.
Canadian silver maples seemed the best value for money at that time but I decided against them and was looking for silver products with a low premiums.
NZ is a small market with limited products and I was looking here for some recommendations for local dealers what and where to buy from.

I waited for the silver price to come down a bit and decided to make an order with one NZ based dealer well known to this site - Bulliondeals.co.nz (Karl Nazer).
And this is when the problems started and still far from over.

First the short version  -  yes, this is the short version;
I've ordered/paid a monster box size (500oz) for silver mid Oct. My order was not and still is not visible on their site for the whole time b/c I ordered as guest before I registered with my details.
The order made was including the free and fully insured delivery with signature trusting on their terms&conditions and guarantees - but this is not worth the paper as it seems.
I did get very little details about the status during the first three weeks or when to expect the delivery - no tracking number at all.
They promised that I will get an email 1-2 days before the delivery is due so I could be at home - that email never arrived of course.
So I was at work and emailed them asking when I finally can expect the delivery. Well, the delivery took place the day before already and was signed by a person saying being me.
I have all the proof and evidence that I was at work exactly at that time when my signature was faked by a person coming down the drive way - not from inside the house.
A police investigation was logged via the local delivery company and the actual delivery person confirmed that I was NOT the person who signed.
Bullionsdeals is since then trying to recover the money from the insurance logged with the overseas delivery company but failed so far.
It seems their back order process and declaration of the actual value has some serious risks and some short cuts were taken - and the local courier was not informed/insured for the actual value.
This might be why they can offer attractive prices by not proper insuring/declaring the real value for whatever reason.

Again, Bulliondeals failed to provide ANY details on the order - to this very day I don't have a tracking number and do not know who the overseas supplied was.
In the mean time I got some details from the local courier and the police report - not from Bulliondeals.
Karl Nazer never provided any useful details on the process nor any solution when I called him and he never emailed me under his own name - he left the whole mess to a single person in his office.
I asked them to sort their insurance claim in the background regardless of the outcome and refund me the money or re-deliver the product - no explanation.

Guess what, that doesn't mean that I got my money or a re-delivery in the mean time - more that six weeks and counting.
After more than six weeks without any real progress I lost any trust and patience and demanded my money back.
I did not receive a single word, email nor the money from them since - they went completely silent and left me hanging high and dry with Xmas approaching fast.
This is the attitude and customer commitment what one can expect from a business where trust and confidence should the top priority.
It seems that I have no other option but go through the legal process to recover my losses - but I'm sure they are covered to fight the a small customer much better than a multimillion delivery company.

I will probably write a longer review in the generic forum soon with more details and progress as this story is far from over.

Does anyone else here had deals with them and know how they handle and declare/insure high value deliveries ?
What happened when no one was at home ?
Any other advise from you fellow stacker community would be much appreciated.

Cheers.


Just when I discovered the meaning of life, they changed it.
--- George Carlin

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The following user says thank you for this post: Silverman99

#2 2016-12-17 01:14:46

Ipv6Ready
Silver Stacker
From: North Sydney
Registered: 2016-01-08
Posts: 2,261
Trades :   39 

Re: Hi from NZ - deal went very badly with Bulliondeals.co.nz (Karl Nazer)

Too be fair to whoever is the dealer, it seems it is the courier at fault. "If" there was silver in the box at all which s not in question, than it's seems it's bad luck.

Maybe dealer should sue the courier company and refund you your money.

Did you pay by credit card, if so do a charge back. Plus better to get real money back as likely silver is much cheaper that it was 6 weeks ago.

Also pro best for your dealer to deal with the insurance and get real money too.


WTB 4 to 6 grams of pure gold. Don't care if it is coin, bar or granules. Near spot, suits anyone who has been tempted to open a certicard or just have some granules to make a ring

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#3 2016-12-18 18:41:33

Tyler
New Member
From: NZ
Registered: 2016-12-16
Posts: 5

Re: Hi from NZ - deal went very badly with Bulliondeals.co.nz (Karl Nazer)

Hi Ipv6Ready,

I paid via bank transfer - no CC.

The local delivery person was just the last person in the chain and was interviewed several times and is likely a potential suspect until new findings arise.
But the local courier company would have delivered via a specialized/armed delivery driver for high value packages - "IF" they were aware of the actual value.

I guess the tricky part is that you can only claim/win if you had declared/insured the actual value in the first place starting with the overseas supplier.

Cheers,
Tyler


Just when I discovered the meaning of life, they changed it.
--- George Carlin

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#4 2016-12-18 21:13:30

raven
Silver Stacker
From: Victoria
Registered: 2014-04-27
Posts: 1,216
Trades :   28 

Re: Hi from NZ - deal went very badly with Bulliondeals.co.nz (Karl Nazer)

sounds like an inside job !

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#5 2016-12-18 21:17:11

Silverthorn
Member
Registered: 2010-04-29
Posts: 2,584
Trades :   

Re: Hi from NZ - deal went very badly with Bulliondeals.co.nz (Karl Nazer)

should be done with an ID check. That's how perth mint does it.

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#6 2016-12-19 15:57:04

Silverman99
Silver Stacker
From: Auckland New Zealand
Registered: 2011-09-27
Posts: 1,276
Trades :   178 

Re: Hi from NZ - deal went very badly with Bulliondeals.co.nz (Karl Nazer)

Welcome to the forum Tyler and great to see another kiwi stacker on line

Sorry to read of your recent plight with bulliondeals and please keep us informed of the outcome

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#7 2016-12-20 01:32:23

sfstacker
Member
Registered: 2016-10-25
Posts: 384
Trades :   

Re: Hi from NZ - deal went very badly with Bulliondeals.co.nz (Karl Nazer)

I'm not an expert is law. However, I believe the delivery company is at fault here. Not the bullion dealer. It's appropriate to give them a bad review based on poor customer service but your issue is with the delivery company.

Look up the company and see what if anything their terms of service says about package delivery and signatures. You may have to take them to small claims court to recover your money.

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#8 2016-12-20 02:48:21

Tyler
New Member
From: NZ
Registered: 2016-12-16
Posts: 5

Re: Hi from NZ - deal went very badly with Bulliondeals.co.nz (Karl Nazer)

Hi sfstacker,

I hear you and I'm not a lawyer myself - and I know there is a difference between justice and law.
Based on the police report the local delivery process/driver were not up to the standard.

However, I had only a contract with Bulliondeals.co.nz based on their terms&conditions and their guarantees for a fully insured delivery by signature.
How and on which conditions they organize the back-oder and declare/insure it, was not in my control.
And this does not justify that they are not replying to my emails asking for any updates for more than a week now - after I finally asked for the money.

Cheers,
Tyler


Just when I discovered the meaning of life, they changed it.
--- George Carlin

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#9 2016-12-20 03:27:19

Ipv6Ready
Silver Stacker
From: North Sydney
Registered: 2016-01-08
Posts: 2,261
Trades :   39 

Re: Hi from NZ - deal went very badly with Bulliondeals.co.nz (Karl Nazer)

sfstacker wrote:

I'm not an expert is law. However, I believe the delivery company is at fault here. Not the bullion dealer. It's appropriate to give them a bad review based on poor customer service but your issue is with the delivery company.

Look up the company and see what if anything their terms of service says about package delivery and signatures. You may have to take them to small claims court to recover your money.

But the member/op cannot lodge a complaint or claim direct to the courier company because the contract is between the dealer and the courier.

Also it might say the box is covered in chocolate in T&C but it does not mean much unless the dealer also paid for insured delivery?
So maybe it's time to tell them that you are going to see a lawyer. Hopefully that will prompt some kind of response.

Last edited by Ipv6Ready (2016-12-20 03:29:54)


WTB 4 to 6 grams of pure gold. Don't care if it is coin, bar or granules. Near spot, suits anyone who has been tempted to open a certicard or just have some granules to make a ring

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#10 2016-12-20 04:40:09

Silverman99
Silver Stacker
From: Auckland New Zealand
Registered: 2011-09-27
Posts: 1,276
Trades :   178 

Re: Hi from NZ - deal went very badly with Bulliondeals.co.nz (Karl Nazer)

Hey Tyler

PM sent

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#11 2016-12-20 04:42:35

Silverman99
Silver Stacker
From: Auckland New Zealand
Registered: 2011-09-27
Posts: 1,276
Trades :   178 

Re: Hi from NZ - deal went very badly with Bulliondeals.co.nz (Karl Nazer)

Ipv6Ready wrote:
sfstacker wrote:

I'm not an expert is law. However, I believe the delivery company is at fault here. Not the bullion dealer. It's appropriate to give them a bad review based on poor customer service but your issue is with the delivery company.

Look up the company and see what if anything their terms of service says about package delivery and signatures. You may have to take them to small claims court to recover your money.

But the member/op cannot lodge a complaint or claim direct to the courier company because the contract is between the dealer and the courier.

Also it might say the box is covered in chocolate in T&C but it does not mean much unless the dealer also paid for insured delivery?
So maybe it's time to tell them that you are going to see a lawyer. Hopefully that will prompt some kind of response.

Totally agree with you re the contract is with the dealer and the courier company but the dealer needs to provide evidence that the goods were insured and that's where I possibly have some doubt

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